Can HublerX track supplier quality performance over time?

Yes. HublerX maintains a supplier quality scorecard — rejection rate by supplier, by material category, and by failure type — updated in real time as new rejections are recorded. The scorecard feeds the procurement team's supplier review process and triggers CAPA automatically when thresholds are breached.

How does the debit note initiation work with the ERP?

HublerX generates a debit note draft in the ERP — linked to the original purchase order, the rejected lot, and the rejection record — for the procurement team to review and confirm. The ERP processes the confirmed debit note through the standard accounts payable workflow.

What if the supplier disputes the rejection?

Supplier disputes are tracked in HublerX against the rejection record. The dispute status, the supplier's argument, and the resolution are recorded with timestamps. Where a third-party lab analysis is required to resolve the dispute, the analysis result is linked to the rejection record and used to confirm or withdraw the debit note.

Can CAPA thresholds be configured differently for critical and non-critical materials?

Yes. CAPA thresholds are configured by material category and failure severity. A critical food safety parameter failure — allergen, metal contamination, pathogen — may trigger a CAPA on the first occurrence. A cosmetic quality failure may trigger only after three incidents in 90 days. Thresholds are set by the quality manager and applied automatically.

Supplier Quality Escalation

When an incoming material fails inspection, HublerX triggers the full supplier quality escalation — hold on the rejected lot, supplier notification, debit note or claim initiation, and CAPA — without manual coordination between quality, procurement, and finance.