From WhatsApp to SAP with one connected layer

A leading GCC meat, poultry, and seafood wholesaler replaced manual order intake, spreadsheet forecasting, and phone-driven routing with a connected execution layer across 14 branches in 7 countries.

Order processing time reduced to under 10 minutes

The client is a leading GCC meat, poultry, and seafood wholesale distributor and a subsidiary of a major Abu Dhabi-based retail group established in 1966. Operating across 14 branches in 7 countries, they import and distribute fresh and frozen products to 3,500+ B2B customers with a 250+ temperature-controlled vehicle fleet. Orders and RFQs were arriving via WhatsApp, email, and phone, then manually re-entered into SAP with no structured intake, validation, or audit trail. Pricing and SKU errors were discovered late — often at invoicing — triggering reversals, re-issued documents, and time-consuming investigations across informal message histories. Finance had no gate before quotes reached customers or before orders were posted, meaning margin exposure was only surfaced at month-end when the cost had already been committed. \Forecasting and routing were equally manual: planners relied on memory and spreadsheets despite three years of historical demand data, while logistics teams built daily routes using spreadsheets and phone calls with no live visibility or cold chain enforcement — leading to rejected deliveries and overstock that quietly eroded margin every week. HublerX deployed three connected modules — Order & Quote Management, AI Demand Forecasting, and Cold Chain Route Execution — as one unified execution layer above SAP, replacing manual coordination across all 14 branches with structured, automated, and auditable workflows without replacing any existing system. HublerX replaced spreadsheet routing and phone-based coordination with structured digital route plans that enforce temperature-zone compliance before vehicles depart and provide leadership with real-time visibility across all branches. Structured digital route creation with optimised stop sequences and delivery windows. System-enforced temperature-zone allocation (frozen/chilled/ambient) before loading. Digital driver schedules with client-specific instructions and pre-departure acknowledgement. Live tracking with proactive exception management and cross-branch operations visibility A leading GCC meat, poultry, and seafood wholesaler replaced manual order intake, spreadsheet forecasting, and phone-driven routing with a connected execution layer across 14 branches in 7 countries.